Commitment to Excellent Service

FPAA Code of Practice Compliance

FPAA Code of Practice Compliance Parmic Pty Ltd has recently been assessed by the Board of Directors of the Fire Protection Association Australia as meeting the requirements set out in FPAA001-2000: Code of Practice for the Installation and Maintenance of Fire Protection Equipment.

Code of Practice

Quality Assured Company

Parmic Fire Protection is committed to continually renewed accreditation of its Quality Management System in compliance with AS/NZS ISO 9001 through the development of quality initiatives and a Company culture where:

  • Our customers' needs and expectations are met or exceeded.
  • We strive for continuous improvement in product reliability, service delivery, efficiency, productivity and market share.
  • We create an environment where our employees take pride in their work, operate as an integrated team and share in the Company's success.
  • Suppliers and contractors used by the Company understand and comply with our quality approach and objectives.

Our Quality Objectives are:

  • To adhere to a complying Occupational Health and Safety Management Plan.
  • Continuously improve work practices and embrace "best practice" principles and initiatives.
  • Foster a company culture built around teamwork, positive attitudes, open communication and amicable conflict resolution.
  • Ensure the most effective and cost efficient utilisation of company resources.
  • Maintain a clear customer focus and orientation.
  • Explore expansion markets and opportunities.
  • Implement relevant group and individual training and personal development programs.
  • Maintain an effective recruitment policy.
  • Clearly define roles and areas of responsibility.
  • Adopt a scientific approach to decision making and problem solving.
  • Improve planning, scheduling and monitoring processes.
  • Achieve and maintain AS/NZS ISO 9001 Quality Assurance certification.

Performance Rating Feedback

Parmic Fire Protection takes very seriously its Quality Assurance System. On completion of all projects, large or small, we ask the Project Manager to complete a Performance Rating Sheet. This gives the Contractor the opportunity to comment on a range of aspects during their dealings with Parmic.

Using a scale of 1 to 5 (1 being poor and 5 been excellent) areas covered on the Performance Rating Sheet are quality of workmanship, attention to detail, communication with customer representatives and observation of good OH&S practices. Parmic is proud to report an average score of 4.4 out of 5 over the past 5 years.